Technical Resources FAQs
Below are some typical questions and answers about buying publications from TAC’s Bookstore.
If, after reading the FAQs below, you still need help about:
- Orders placed; contact Gilmore at 1-800-795-6661 or TAC@gilmore.ca
- TAC publications (general) or future orders; contact 1-613-736-1350, option 1 or publications@tac-atc.ca
- Publication contents or technical aspects; contact 1-613-736-1350 x244 or library-biblio@tac-atc.ca
- Other TAC services; contact 1-613-736-1350 and choose from the options, or secretariat@tac-atc.ca
About E-books
The e-books sold by TAC are NOT PDF files. E-books must be accessed through an eVantage Bookshelf online account AND/OR eVantage software downloaded to a desktop/laptop or mobile device. Online access is provided for five (5) years from the date the license code is activated, so customers must download the eVantage software and activate their e-book license to maintain access to their e-book beyond five (5) years.
Yes, to protect copyright, e-book owners may copy/paste/print a maximum of five (5) pages of their e-book at a time.
E-books are single-user license items, just like a print version of a book; however, their functionality offers some flexibility. The eVantage software and e-books in a user’s account can be downloaded to up to four (4) devices (two desktop/laptop and two mobile) OR accessed in an eVantage online account (valid for five (5) years after activation), which permits up to four (4) simultaneous logins. The account holder’s username and password are needed to log in to the online account and download the eVantage software.
Users can write notes in their e-book and share them with others who have purchased the same e-book. Any new notes or highlights inserted sync automatically between online and downloaded versions. Learn more in the Quick Reference Guide (pdf) or eVantage Getting Started webpage.
An email confirmation will send instructions to create an eVantage account and activate your e-book license code. E-books can be accessed through an online eVantage account for five (5) years once the license is activated, and using eVantage software downloaded to a desktop, laptop, or mobile device indefinitely.
Step 1: Sign in or create your eVantage Bookshelf account at https://evantage.gilmoreglobal.com/#/user/signin. Download the software to your device(s).
Step 2: In your account, click “Redeem Codes” in the footer. Enter your code(s) and click “Redeem”.
Step 3: Access your e-book in your online account (first five years) or downloaded software.
For additional guides and troubleshooting, visit eVantage Support or contact TAC@gilmore.ca or 1-800-795-6661 during regular business hours, Monday through Friday, 8:00-17:00 ET.
Pricing and Payment
Payment is made at the end of each order by credit card (Visa or Mastercard) or PayPal. All prices are in Canadian dollars, subject to applicable taxes, and may change without notice. No purchase orders are accepted
The Transportation Association of Canada (TAC) is a national association composed of member organizations. Employees of TAC members can buy at prices up to 30% below the regular price. Both member and regular rates are listed for each publication.
A roster of TAC members and information about joining and benefits is on our “Membership” webpage. Contact services@tac-atc.ca or 1-613-736-1350 with questions about membership.
You must have an employee account affiliated with your organization’s TAC membership to get member prices. Go to our “Membership” webpage to create an employee account using your work email address.
TAC’s member list updates to the Bookstore overnight, every night. If you create an account today, you can log in to the Bookstore as a member starting tomorrow.
Yes! Students must contact publications@tac-atc.ca and provide a student ID number/copy of their student ID card, school/course name, and professor’s name to purchase at the student rate. TAC will provide further instructions after the required information has been received.
Wholesale prices for resellers aren’t available. Students should purchase directly from TAC. Contact publications@tac-atc.ca or 1-613-736-1350 with questions.
When an order is placed, the shipping charge is estimated. The order’s cost, including the actual shipping charge (usually less than the estimate), is billed to your credit card when the order is shipped. The final amount of your order is provided in your shipping confirmation email.
A 10% discount is automatically applied to orders of 10 or more copies of a single title shipped to the same address at the same time.
Orders, Shipping, and Returns
All orders are processed and shipped in 48 hours or less. Purchasers are sent a shipping confirmation email when their order is dispatched.
Contact Gilmore at 1-800-795-6661 or TAC@gilmore.ca with questions about orders, payments, or the order process. Hours of operation are Monday through Friday, 8:00-17:00 ET. Responses are given within four business hours.
Select the closest date possible, place your order and promptly email TAC@gilmore.ca to ask if your order can be expedited. Additional shipping costs may apply.
E-mail TAC@gilmore.ca as soon as possible; provide your order confirmation number and other details. A customer service representative will follow up within two hours (Monday through Friday, 8:00-17:00 ET). Orders not yet shipped can be cancelled. A new order can be submitted as needed. Orders that have shipped cannot be cancelled and are the purchaser’s responsibility.
Purchased material is non-returnable. If you have received the incorrect product, contact TAC@gilmore.ca or 1-800-795-6661 with your order number for instructions.
